FAQ

 

Do you accept returns? 

Yes, you can return any product within 15 days, however, certain rules apply as set out in the returns policy.

When will you ship my items?

All  our items are subject to a handling period before they are dispatched, most of the orders leave the warehouse within 3-5 days of payment received. We will notify you when your items have been shipped.

How long do I have to wait for my products?

Generally products ships between 10-24 days after leaving the warehouse, various elements can have an impact on the waiting time.  This may include you location, stock availability and public holidays.  Sometimes our products go out of stock which can delay your order. If this has happened, please contact us and we will investigate the order. We thank you for your patience and understanding.

I ordered multiple items, why did I only receive one?
Some of our products have different processing times. This means, that in order for us to get your products to you as fast as possible, some of our products may ship individually.  Don’t worry, in any event all of your items will come to you!

I placed an order,  but I did not receive a confirmation email?
This can happen for one of two reasons. First, kindly check your spam folder to see if it ended up in there. If it has not ended up in there, it is most likely a technical issue. In this event please contact us through the “Contact Us” tab on the home page and we’ll sort it out.

I entererd my order details incorrectly, can I change it?
If you’re aware that this happened contact us as soon as possible and we may be able to change it yet. We can’t make any promises. According to our Terms of Service the customer is responsible for entering the correct information. If the order has been processed and sent before we’re made aware of the mistake we can’t do anything to change it and this is not a valid reason for a refund as per our refund policy.

Do you ship to my country?
We currently ship to the below countries, we are constantly adding countries so make sure you check back soon to see if your country has been added.

  • Australia
  • Austria
  • Belgium
  • Brazil
  • Canada
  • Croatia
  • Denmark
  • Estonia
  • Finland
  • France
  • Gibraltar
  • Great Britian
  • Greece
  • Hong Kong
  • Hungary
  • Ireland
  • Israel
  • Italy
  • Japan
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Russia
  • Singapore
  • Spain
  • South Korea
  • Sweden
  • Switzerland
  • United Kingdom
  • United States